Diehl of Grove City
Although I didn’t have much interaction with this dealership (collision center) I was very pleased with how nice they were to me considering my situation. Very patient and kind. Kody, was easy to deal with and explained everything the best he could. Debbie the receptionist is very sweet and is the best person in my opinion to be greeted by. Thank you diehl for making my awful situation a little easier for me!
I have had not so good experiences here in the past until this September when my brand new jeep had issues not starting. I worked with Dan and Alex and could not have been happier with their help.Dan and Alex have really changed my mind about this dealership and I commend their great customer service skills!
they were able to get my Jeep in right away. The service manger Brandon took the time to go on a ride with me so he could hear the noise I was talking about. The service advisors Andrew, Kevin, Tom and Emily are all very nice and welcoming when you come into their department. The only problem with Diehl is when you call in and leave a message good luck getting your call returned in a reasonable time frame. Who ever is in charge of answering the phone is very bad at their job.
I like the speed and knowledge of some of the staff in this establishment. Like everywhere, there are a couple people they could probably do without but they won’t be the demise of this business. If you’re a MOPAR fan looking for a dealership, I always like this one. They’re fair in pricing and quick with repairs and assistance.
I went to Diehl for insurance company warranty work.my vehicle was taken in on time of my appointment.the work was quoted to be done in about an hour.the work was done in an hour and fifteen minutes.The job was done right and they treated me like I was a long time customer, it was my first time visit.Even though my jeep Cherokee is eighteen years old, they treated me like it was a 30,000 dollar vehicle.I would recommend their outstanding service to everyone.D.Kapres.satisfied customer